1. Client unable to attend a class: Please call or email the studio to let us know you are unable to attend and we will arrange another class/session for you subject to availability and our refund policy. See below.
2. Langtons Pottery needs to cancel a class: If due to unavoidable circumstances such as illness, small class size, bad weather or other force major that a class must be cancelled a replacement class will be arranged to suit all parties.
3. Refund Policy
Taster Pottery Making Experience / Glazing Session / Weekend Full Day Pottery Making: No refunds are given. Langtons Pottery will rearrange another date subject to availability.
Six Week Pottery Adventure: No refunds given for cancellation within 7 days. Refunds can only be given if notice is received 7 days before the start date of the first class and Langtons Pottery is able to fill the space you have booked. We will offer your space to the waiting list.
Private Parties / Corporate Events: Deposit is non-refundable. Outstanding balance required 4 weeks prior to event. No refund for outstanding balance if cancellation is within 14 days of booking.
4. Paying Deposits
Six Week Pottery Adventure: If you are already on a 6-week course you will be offered the opportunity to secure you place in the next 6 week cycle of classes by paying a deposit of £60 to secure your place 21 days before the first start date. The remainder of the balance is required 7 days prior to the first start date.
Private Parties / Corporate Events: A deposit will be required upon booking. The outstanding balance is required 4 weeks prior to the event.
5. Your work
General: All pottery makes need to be labelled with initials or a number on the base of each pot, or if too wet, a Post-It-Note left next to each item, before leaving the studio.
Allow 3 to 4 weeks for your pottery to be fired and ready for collection. Ensure you leave an email and telephone number for us to notify you when your pottery is ready to collect.
While studio staff take every precaution to handle pieces carefully when loading and unloading the kiln, please understand that dry greenware is extremely fragile and that there are always risks inherent in firing ceramic work. The studio cannot accept any liability for damage occurring to ceramic pieces.
All pottery equipment, clays and glazes are provided by Langtons Pottery. We do not allow you to bring your own glazes or clay.
Taster Pottery Making Experience: You will produce approximately 2 to 3 pieces of work in the 2.5 hour session. Generally, 2 hand build pieces and 1 thrown piece. You are welcome to just hand-build and make a larger or 3rd hand piece item.
At the end of the Taster Pottery Experience you will choose from a range of glazes. One glaze colour per item. Langtons Pottery will glaze these for you. Your pieces will be ready to collect in 4 weeks after your Taster Pottery Experience date.
You are welcome to book another session (with 15% discount) and come back within the next 4 weeks, sub to availability, and glaze your own work with more than one colour per item. Unglazed pieces will only be held in the studio for 4 weeks. After this they will be available for collection unglazed.
Six Week Pottery Adventure: You can produce unlimited number of work up to an area of two kiln shelfs (40cm diameter and a height of 30cm) which is made and glazed during the class.
If you are directly following on with another 6 week course you are welcome to leave your work in progress on the shelves in the studio.
If you are finishing up your week 6 Pottery Adventure all pieces must be ready to bisque fire by the penultimate week, ready to glaze in your last class. Please allow up to 4 weeks to come and collect your fired pieces.
Only pieces made and glazed in the studio will be fire in the kiln. Please speak to a member of staff if you would like to make other arrangement. Please note that Langtons Pottery does not offer a kiln firing service only.
6. The Drying Process: Please be aware that all work requires time to dry fully before it can be bisque fired. A one week turn around is generally allowed for before firing but please be aware that drying time does depend on the size and thickness of each piece and the weather conditions, so drying can take longer especially in the cold winter months.
7. Client Registration/ Health and Safety Form: Everyone attending Langtons Pottery must fill in a Client Registration/ Health and Safety Form sent to you with your booking confirmation email. Please can you sign and return to us prior to your session via email or bring with you. Thank you, it’s part of our health and safety procedure.
8. Health and Safety:
No smoking or vaping is permitted anywhere inside the studio.
Shoes must always be worn in the studio (no open-toed footwear), long hair must be tied back and no loose clothing or rings should be worn when working. Nails should ideally be kept short.
If left to dry clay and glaze will give rise to silica dust which poses a serious risk to health. All studio users are required to follow studio guidelines and instructions issued by studio staff as to how to prevent silica dust from being produced in the studio.
If you have a pacemaker, you will not be able to use the potter’s wheel. The manufacture of our pottery wheels advises that the magnetic field of the wheel motor mechanism will effect a pacemaker.
Customers cannot load and unload a kiln. Only staff are allowed to use the kiln and kiln area.
You will be provided with an apron to protect your clothes and any other safety equipment. Instruction will be given on hand washing in the studio and towels will be provided.
Toilet facilities are provided in the studio.
Disabled toilets are on site just a short way from the studio. There is a small step into the studio. Please let us know 24hours in advance if you require ramp access.